Dear Customer,
We apologize for any inconvenience you've experienced.
Please ensure you have reviewed our response regarding your termination status.
Once you've met all requirements, proceed to the Online Device Return Page.
This page allows you to record and maintain proof of a successful device return.
For the most up-to-date terms and conditions, refer to: https://www.rateone.net/termsandconditions/
Thank you for your attention to this important issue.
Sincerely,
Credit Control Department.