Terms & Conditions for using payment gateway
Service Policy:
1. This website (“Website”) is managed by Rate One Solution Sdn Bhd. By engaging services on this Website, you are contracting with Rate One Solution Sdn Bhd and its affiliated subsidiaries (“Rate One Solution Sdn Bhd and its affiliated subsidiaries”).
2. Rate One Solution Sdn Bhd and its affiliated subsidiaries operate as an internet payment service provider, facilitating payment services for customers (“Customers”). Under no circumstances shall Rate One Solution Sdn Bhd and its affiliated subsidiaries be construed, legally or otherwise, to owe a fiduciary duty to the Customers concerning payments made by Customers through the Rate One Solution Sdn Bhd and its affiliated subsidiaries payment gateway (“Payment Gateway”).
3. Rate One Solution Sdn Bhd and its affiliated subsidiaries empower potential Customers to purchase goods and/or services offered on the Customer website through the utilization of the Payment Gateway.
4. All transactions processed by Rate One Solution Sdn Bhd and its affiliated subsidiaries occur through its secure SSL encryption network and any other processes available through its contracted processing platform, ensuring the initiation of secure payment processes.
5. Customers, by choosing to accept cashless and/or electronic card options offered by Rate One Solution Sdn Bhd and its affiliated subsidiaries, agree to pay fees as outlined in the signed Services Agreement (Application Form). The Services Agreement (Application Form) is a separate and binding contract governing the specific terms and conditions related to the provision of payment services. Any additional fees resulting from the Services acceptance of transactions via the PO will be charged to the Services Account (SA).
6. Rate One Solution Sdn Bhd and its affiliated subsidiaries will make best efforts to ensure the optimal operation of the Rate One Solution Sdn Bhd and its affiliated subsidiaries system. The Customers acknowledges and confirms not to hold Rate One Solution Sdn Bhd and its affiliated subsidiaries, its employees, agents, or licensees liable for any special, incidental, or consequential damages arising from the breakdown of the Rate One Solution Sdn Bhd and its affiliated subsidiaries system.
Terms & Conditions and Disclaimer
Access to this Website is granted by Rate One Solution Sdn Bhd and its affiliated subsidiaries, subject to the following terms and conditions.
By accessing this Website and any of its pages, you agree to be bound by these terms and conditions (“T&C”) without limitation or qualification.
Confidentiality:
Rate One Solution Sdn Bhd and its affiliated subsidiaries will maintain the confidentiality of each transaction and will not disclose the commercially sensitive information, except to the extent where it is necessary.
Links:
Links on this site may direct you to services or sites not operated by Rate One Solution Sdn Bhd and its affiliated subsidiaries. Rate One Solution Sdn Bhd and its affiliated subsidiaries disclaims judgment or warranty with respect to such services or sites and takes no responsibility for them. The use of information provided on this site or any linked site is at your own risk. It is advisable to read the privacy policy statements, if any, of the linked websites.
Copyright:
The copyright in this Website and its contents, including but not limited to text, images, graphics, sound files, animation files, and video files (“Contents”), is the property of Rate One Solution Sdn Bhd and its affiliated subsidiaries and is protected by applicable Malaysian and international copyright laws.
Exclusion of Liability and Disclaimer:
Rate One Solution Sdn Bhd and its affiliated subsidiaries strive to ensure the accuracy, correctness, and reliability of information on the Website and its Contents. However, you acknowledge that delays, omissions, or inaccuracies may occur due to defects inherent to electronic communication. Information on the Website and its Contents is provided on an “as is” basis without any representations or warranties of any kind.
Rate One Solution Sdn Bhd and its affiliated subsidiaries disclaims all warranties, express, implied, or statutory, regarding the accuracy, timeliness, completeness, non-infringement, merchantability, or fitness for a particular purpose.
Rate One Solution Sdn Bhd and its affiliated subsidiaries shall not be liable for any loss or injury arising from contingencies beyond its control in the procurement, compilation, interpretation, editing, reporting, or delivering of the Contents.
Rate One Solution Sdn Bhd and its affiliated subsidiaries disclaims liability for the consequences of errors or omissions. In no event shall Rate One Solution Sdn Bhd and its affiliated subsidiaries be liable for claims arising out of or relating to the Website or its Contents, including any decision made or action taken in reliance upon such content, or for damages suffered, whether direct, consequential, special, punitive, indirect, or otherwise.
Rate One Solution Sdn Bhd and its affiliated subsidiaries disclaim all warranties and shall not be liable for any direct, indirect, consequential, special, punitive, or incidental damages arising from the use of the Website or its services.
Submissions:
All information submitted to Rate One Solution Sdn Bhd and its affiliated subsidiaries via this Website shall be treated in accordance with our Privacy Policy.
By submitting information, you grant Rate One Solution Sdn Bhd and its affiliated subsidiaries a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display the information in connection with the services provided.
Customer information submitted to Rate One Solution Sdn Bhd and its affiliated subsidiaries may be used for order processing, customer support, and improving our services.
Auto-Debit Period Selection:
Customers utilizing auto-debit services are required to select an auto-debit period that aligns with the remaining duration of their contractual agreement. The auto-debit period options may include but are not limited to monthly, quarterly, semi-annually, or annually.
- Selection Limitation:
a) Customers acknowledge that they are responsible for choosing an auto-debit period that is equal to or shorter than the remaining duration of their existing contract with Rate One Solution Sdn Bhd and its affiliated subsidiaries.
b) The available auto-debit period options presented to Customers will be based on the remaining contractual period at the time of selection. - Contract Renewal and Adjustment:
a) In the event of a contract renewal or extension, Customers shall review and update their auto-debit period to align with the new contractual period.
b) Rate One Solution Sdn Bhd and its affiliated subsidiaries reserve the right to adjust the auto-debit period based on changes to the customer’s contractual agreement. - Notification of Changes:
a) Customers will be notified in advance of any changes to their auto-debit period, allowing them to review and adjust their preferences.
b) It is the Customer’s responsibility to promptly update their auto-debit period if necessary to ensure continued and seamless service. - Consequences of Non-Compliance:
a) Failure to choose an auto-debit period in accordance with the contractual agreement may result in interruptions to the auto-debit service.
b) Rate One Solution Sdn Bhd and its affiliated subsidiaries shall not be held liable for any consequences arising from the customer’s failure to comply with the auto-debit period requirements.
Changes to the Website / Contents / Terms and Conditions:
Rate One Solution Sdn Bhd and its affiliated subsidiaries reserves the right, at any time and at its sole discretion, to revise, change, alter, or vary the Contents and/or terms and conditions of use as herein contained.
Your continued use of the Website following any such revision constitutes acceptance and agreement to be bound by such changes, Customers will be notified by accessing our Website for any changes to the Website, Contents, or T&C via email or through prominently displayed notifications on the Website. Continued use of the Website after such changes constitutes acceptance of the revised terms.
Ownership
Rate One Solution Sdn Bhd and its affiliated susbsidiaries own all right, title and interest in the Website and the Contents. Third party marks used in connection with the Payment Gateway are those of their respective owners. The Customer is not entitled to use any of these marks without permission of the owners of the marks. Reference to any products, services and/or trademarks on the Payment Gateway is not an endorsement or recommendation by Rate One Solution Sdn Bhd and its affiliated subsidiaries of these products or services.
Law and Jurisdiction:
These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Malaysia.
By accessing this Website and/or using the services provided by Rate One Solution Sdn Bhd and its affiliated subsidiaries, you submit to the exclusive jurisdiction of the courts in Malaysia in all disputes arising out of or relating to the use of this Website.
These terms and conditions are governed by and construed in accordance with the laws of Malaysia. Customers outside Malaysia agree to submit to the exclusive jurisdiction of the courts in Malaysia for any disputes arising from the use of this Website.
Privacy Statement (“Statement”):
Please note that by continuing to access this Website, you are deemed to agree to our privacy statement. For details, please refer to our Privacy Policy: https://www.rateone.net/privacy_policy/
Dispute Resolution:
Any dispute, controversy, or claim arising out of or relating to this agreement, including the breach, termination, or validity thereof (“Dispute“), shall be addressed through the following dispute resolution process:
- Notice of Dispute: The party seeking resolution shall send a written notice of the Dispute via email to support@rateone.net. The notice shall include a detailed description of the Dispute, the relevant facts, and the relief sought.
- Negotiation: Upon receipt of the notice, the parties shall engage in good faith negotiations to resolve the Dispute. The parties agree to promptly respond to communications and to cooperate in finding a mutually acceptable resolution.
- Disclaimer on Loss Claims: Rate One Solution Sdn Bhd and its affiliated subsidiaries shall not be responsible for any loss, including but not limited to any direct, indirect, foreseeable, unforeseeable, past, existing, or future claim arising from the Dispute resolution process.
- Legal Action: If the Dispute remains unresolved after one (1) month from the date of the initial notice, either party may pursue legal action in accordance with the governing law and jurisdiction clause as outlined in these terms and conditions.
- Customer’s Registered Email: The customer must use their registered email, which is the email address provided during the services application process (same as the services application form), for all communications related to the Dispute resolution process.
User Responsibilities:
By utilizing the Payment Gateway services provided by Rate One Solution Sdn Bhd and its affiliated subsidiaries, the user acknowledges and agrees to the following responsibilities:
- Legal Compliance:
a) The user shall comply with all applicable local, national, and international laws and regulations concerning the use of the Payment gateway services.
b) The user is solely responsible for ensuring that their use of the Payment Gateway is in compliance with industry-specific regulations and standards. - Fraud-Case Prevention:
a) The user is fully responsible for implementing adequate measures to prevent fraud and unauthorized access to their accounts.
b) The user shall promptly report any suspected or actual fraudulent activities to support@rateone.net for further investigation. - Anti-Money Laundering (AML) Act:
a) The user agrees to adhere to all provisions of anti-money laundering laws and regulations applicable in their jurisdiction.
b) The user shall not engage in any transactions that involve the proceeds of illegal activities or transactions intended to hide or disguise the true origin of funds. - Monitoring and Reporting:
a) The user agrees to regularly monitor their accounts for any suspicious activities and promptly report such activities to support@rateone.net.
b) The user shall cooperate fully with any investigations related to potential fraud or money laundering activities. - Indemnification:
a) The user agrees to indemnify and hold Rate One Solution Sdn Bhd and its affiliated subsidiaries, their officers, directors, employees, and agents harmless from any claims, losses, liabilities, or expenses arising out of the user’s failure to comply with legal requirements, fraud prevention measures, or anti-money laundering regulations. - Audit and Compliance Verification:
a) Rate One Solution Sdn Bhd and its affiliated subsidiaries reserve the right to conduct periodic audits or compliance verifications to ensure that users are meeting their legal and regulatory obligations.
b) Non-compliance with legal, fraud prevention, or anti-money laundering requirements may result in suspension or termination of the user’s access to the Payment Gateway services.
Customer Acknowledgment:
By using the services provided by Rate One Solution Sdn Bhd and its affiliated subsidiaries, the customer acknowledges that they have read, understood, and agree to abide by these terms and conditions.
By using the Payment Gateway services, the user acknowledges their full understanding of and commitment to these responsibilities, recognizing the importance of maintaining legal and regulatory compliance in all aspects of their transactions.
By choosing an appropriate auto-debit period, Customers ensure the timely and accurate processing of payments in alignment with the terms of their contractual agreement. This clause aims to promote transparency and prevent disruptions in the auto-debit process due to misalignments with the contractual period.
